System of lodging Complaints / Complaint Handling Policy of Vigilance Department at HAL

 

Provision has been made to receive the complaints related to Vigilance matter through website. This is to bring transparency in the system and expediting the processes. All complaints received through website are processed after confirming the veracity of the complainant and further action is taken as per laid down procedures. Procedure for lodging complaints is as follows:-
  • Submission of complaint may be made through e-mail/by post/in person. The complainant should keep in mind that the allegations made in the complaint are verifiable and within the purview of vigilance department. There should be a vigilance angle
     

  • The complainant should disclose his/her identity to consider the complaint for investigation. 
     

  • The vigilance department would maintain secrecy of the complainant if wished so. 
     

  • The complainant may send the complaint by post also.  
     

  • The complainant may also walk in to the Office of the CVO, or any of the Vigilance HODs with prior appointment and may convey his/her grievances or allegations for consideration. 
     

  • Complaint should be specific with all relevant details. 
     

  • Correct name and address of the complainant for processing the complaint (it should be noted that anonymous/pseudonymous complaints and the complaints not bearing vigilance angle may be filed without action at the discretion of CVO, HAL. 
     

  • No correspondence shall be entertained on the subject after lodging the complaints until and unless fresh facts have been identified by the complainant and he/she wishes to communicate the same. 
     

  • In case it is found that the complaint was false and lodged with a view to harass the officials, stern action may be taken against such complainants in accordance with the law of the land
     

 
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