As part of Customer service, Technical and Logistic
support including training are provided. Technical support is
rendered to the Customer in the following areas:
- Maintenance and Repair of Aircraft
- Compliance of Modification and Technical Instructions
- Accident and Incident Investigations
- Training of Customer's Personnel
On the Logistic side, the support is rendered in the
following areas:
- Supply of spares and Ground Handling and Ground Service
Equipment
- Supply of items against priority demands like AOG, USR /
URR demands
- Repair of Rotables
- Landing Gears / Retraction Jacks - Repair and Overhaul
- Forecasting spares requirement
Product literature is also supplied and amendments are
issued from time to time to incorporate modifications
ratified.
Product Literature includes Servicing manuals, General and
Technical instructions, Illustrated parts catalogues,
Maintenance manuals. Flight manuals, Repair manuals, etc., to
enable the customers to learn about the changes and have a
clear idea of the maintenance of aircraft.
Customer’s operating personnel are provided training in
servicing and maintenance of aircraft manufactured by
the Division through in-plant training courses, workshops and
operators’ conferences.
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